Privacy Policy

Who we are

Dikela Trans operates a ride-hailing service in South Africa through this website and the Dikela Trans mobile app. Questions about this policy can be sent to support@dikelatrans.coinnestauction.live.

Information we collect

Account details: name, email address, phone number and profile photo.

Verification documents: identity documents, selfies and, for drivers, licence, vehicle and roadworthy documents. These are stored privately and are visible only to our verification staff.

Location data: pickup and drop-off points, and live location during a trip so riders and drivers can see each other on the map. Drivers share location only while they are online.

Trip and payment records: fares, wallet balances, cash payments, receipts, payout records and any payment proof you upload.

Support messages and safety reports you send us.

How we use it

To match riders with nearby drivers and complete trips.

To verify identity at pickup, including the trip PIN and rider identity check, so both parties stay safe.

To calculate fares, process wallet and cash payments, issue receipts and pay drivers.

To investigate safety incidents, fraud and misuse.

To answer support enquiries and send trip, payment and safety notifications.

Sharing

Riders and drivers see each other's first name, photo, rating and vehicle details for the trip they share.

If you share a trip, the person you choose can see the live route until the trip ends.

We share information with service providers who host our systems, send our emails and process payments, and with law enforcement where the law requires it.

We do not sell personal information.

Location in the background

The app uses your location while it is open, and for drivers while they are online, to show live positions and calculate fares and routes. You can turn location off in your device settings, but rides cannot be booked or accepted without it.

Keeping your data

Trip, payment and verification records are kept while your account is active and afterwards for as long as South African tax and transport regulations require. Safety reports are kept for as long as needed to handle the matter.

Your rights

Under the Protection of Personal Information Act you may ask for a copy of your information, correct it, or ask us to delete your account. Email support@dikelatrans.coinnestauction.live and we will respond within 30 days.

Security

Access to personal data is restricted by role. Identity documents and payment proofs are held in private storage that ordinary users cannot browse. All traffic runs over encrypted connections.

Children

Dikela Trans is not intended for anyone under 18, and we do not knowingly create accounts for children.

Changes

If this policy changes we will update this page and change the date below. Continued use of the service means you accept the updated policy.